We provide a quality warranty in respect of qualifying spare parts and accessories, which are sold for use in our machines and installed by our technician or under our technician’s supervision. The quality warranty covers, and is accordingly limited to, defects arising from faulty materials or poor craftsmanship in relation to production and manufacture of the spare part or accessory in question. For the avoidance of doubt, it is recorded that the quality warranty shall not render us liable, nor do we accept any liability for faults or defects arising from (i) common wear and tear from the use of the machine and or parts or accessories or (ii) the misuse of the spare parts and accessories. We will specify on our website whether the spare parts or accessories qualify as qualifying spare parts or accessories. The quality warranty shall not apply in respect of any spare part or accessory not specifically designated as a qualifying spare or accessory on our website. The quality warranty shall automatically lapse if the spare parts or accessories have been fitted into a third-party machine (i.e. a machine not sold by us) or if the spare parts or accessories are installed, repaired or modified by a person other than our technician or under our technician’s supervision, unless management otherwise agreed in writing.
Handle the Fibre Optic Cord and Components with Extreme Care. Bending the Fibre Optic cord or applying extreme force to the cord or fiber components will cause the glass inside the optical fibre cord or components to shatter. The damage is irreversible resulting in the cord or components having to be replaced. The fibre laser power will be trapped or can leak from the breaking point and will prevent the machine from working. It can also result in additional and costly damage. Please be extremely careful of the layout of the cord. If the cord or components become damaged, they can only be fixed by sending the laser power supply to the Original Manufacturer where they must be fixed in a special lab. The cost of repair is very high and takes a very long time. It is important to note that the damaged laser cord or components, or any additional damage will not be covered by the warranty.
Lenses are consumables that need to be replaced when damaged. Failure to change damaged lenses may result in other components melting and we cannot be held responsible nor provide warranty for such damages. For a high power laser like this one, dust and/or any other object on the lens will melt and stick onto the lens, causing damage to the lens. When exchanging any lens, please make sure the environment is clean. NEVER touch the lens with your hands. Always use a lens wipe to handle the lens. When it’s time to take the laser power supply connector out for a torch change, make the process fast and make sure the environment is as clean as possible. Never remove any bolts, screws or nuts that are not mentioned in our video guide. Once dust gets in, the components are unfixable. Dust is a big problem for optical systems so please take extreme caution. Further caution and operation skill is still needed from your side to avoid burning the torch or laser power supply. Dust free and dry air of 4 bar is required for all applications, and you need to cap any outlet when air is off.
The prices that you see here are linked to foreign exchange rates and will be adjusted on a weekly/bi-weekly basis. However, if you have already placed an order, the price for your order will remain fixed and valid right unless the order is cancelled (Read-This-First). If you place a new order, new pricing rate will apply.
The installation and diagnosis of new spare parts or accessories sold by us shall be free of charge (save for the call out rates to the extent applicable) for all machines sold by us. Our technicians will ensure that your machine is fully functional and well tested after the new spare parts or accessories have been installed. We will provide technical advice remotely and/or send technician(s) to provide technical assistance in respect of third-party machines (i.e. machines not sold by us), only by way of written agreement. Whilst we try our best to ensure customer satisfaction we unfortunately do not provide installation nor support whatsoever for all spare parts used for machines not from us. We cannot guarantee, and shall take no responsibility for, any actions taken, or advice mentioned on our websites, or advice given by our technicians in respect of any third-party machines.
If our technician remotely diagnoses a machine sold by us and proposes a spare part replacement or accessory add-on which proves to be unused or redundant during the installation and subsequent diagnoses, we will provide you with credit to the value of the unused or redundant spare parts or accessories, upon the return of the spare part or accessory to us, in its original condition/packaging, within 30 days from the date on which the spare part or accessory was purchased. The credit can be utilised in respect of any subsequent purchase from us or to settle (or partially settle) any amount owing to us, provided that the funds shall not be repaid or refunded in any manner.
Call-outs will be attended to at our earliest availability on a first come first serve booking basis, subject to the availability of parts and provided that you have accepted our quotation for such setup, repair, installation or part replacement services, within a period of 5 years. Unless you arrange for our technician to be collected from, and dropped off at, our premises at your own cost, our standard call-out rates shall apply. We charge a rate R 9.95 per kilometre for each kilometre of driving distance between our nearest branch and your premises. Whilst we try to keep our website updated, our call-out rates may vary from time by time, so kindly enquire about our call-out rate beforehand.
All pictures are for demonstration purposes only, therefore the products that you receive may differ in shape, colour or other features. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. We may also choose to stock or transport the spares or accessories without the original packaging.
Please take notice that in order to keep up with the ever growing demands and in an endeavour to try and optimise and expedite our service offering, we make use of artificial intelligence (“AI”) to produce specifications, information and content in relation to our products, which specifications, information and content may be published on our website. AI extracts specifications, information and content in accordance with its programming and learning algorithms, and whilst we do our best to regularly work with our IT service providers to ensure that the AI we employ is sufficiently suited and implemented as accurately as possible, AI is not without imperfections and growing pains, and we therefore have no control over the functioning of the AI we may choose to implement nor the accuracy (perhaps rather inaccuracy) of the sources from which the AI elects to draw information from. We will accept no liability for any harm, loss or damage which may be occasioned by your use and/or reliance upon specifications, information and content published by AI on our website and we urge you to directly contact us to establish and ensure the veracity of any specifications, information and content in relation to our products, which may be published on our website from time to time.
